Frequently asked questions
Order support guide
Answers based on the current store, shipping and return information.
How can I track an order?
When tracking is available, the tracking details are sent to the email used at checkout after dispatch.
Who operates this store?
Paper Source is operated by papersourceos. The business address is 650 5th Ave, New York, New York, 10019, United States.
When will my order arrive?
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.
Who pays return shipping?
We provide prepaid return shipping for all approved returns.
Where should an approved return be sent?
Approved returns are directed to 650 5th Ave, New York, New York, 10019, United States. Follow the return instructions before shipping an item.
How can I contact the store?
Email support@papersourceos.shop or call 212-376-9480. Support availability is Weekdays 9 AM to 5 PM.
Is there a restocking fee?
No restocking fee is charged for eligible returns.